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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Susan Waldron

Susan Waldron

November 20, 2024

5  out of  5
rating by Susan Waldron
"Very friendly and responsive service."
We responded:
"Susan, thank you for your wonderful review! I'm glad you found our service friendly and responsive. We always strive to provide the best experience for our clients. If you ever need anything else, feel free to reach out. - Bob Gibbs - State Farm Insurance Agent, Jacksonville, FL"
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Eugene Delaney

October 1, 2024

5  out of  5
rating by Eugene Delaney
"They are always professional and friendly."
We responded:
"Eugene, thank you for your kind words! I'm glad to know that you find our team professional and friendly. We always strive to provide the best service possible. If you ever need any further assistance, don't hesitate to reach out. - Bob Gibbs - State Farm Insurance Agent, Jacksonville, FL"
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george barham

September 20, 2024

1  out of  5
rating by george barham
"received an email from state from showing that my Insurance went around 150$ each month .. no tickets no accidents , no nothing .. reason because i live in florida … i don’t know how we suppose to keep up with this greedy Insurance companies . Then don’t wanna even talk to you .. thats what we have , you cant say nothing ,"
We responded:
"I'm sorry to hear about your recent experience with the increase in your insurance premium. We understand your frustration and would like to help address your concerns. Please feel free to reach out to us at bob@bobgibbs.biz so we can further discuss your situation and see how we can assist you. - Bob Gibbs - State Farm Insurance Agent, Jacksonville, FL"
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Tony Moreno

June 11, 2024

4  out of  5
rating by Tony Moreno
"good service"
We responded:
"Tony, we're pleased to hear you had a good experience with our service! Providing top-notch assistance to our customers is our priority, and we're grateful for your positive feedback. If you ever need further assistance, feel free to reach out. Bob Gibbs - State Farm Insurance Agent, Jacksonville, FL"
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She Tried it (It)

February 28, 2024

4  out of  5
rating by She Tried it (It)
"Sometimes you have to call a few times to get things done but overall just like most insurance companies."
We responded:
"It makes us happy to know that we were able to help you with your insurance needs! Contact us anytime if you ever need anything!"
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Maepearl William

October 4, 2022

5  out of  5
rating by Maepearl William
"They answered what I came there for great customer service"
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Regina Young

October 2, 2022

5  out of  5
rating by Regina Young
"Professional efficient staff tailors policies to meet your specific home and auto insurance needs at a reasonable cost."
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Bonnie Willis

September 27, 2022

5  out of  5
rating by Bonnie Willis
"great people to deal with"
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Aziebs Family

September 15, 2022

5  out of  5
rating by Aziebs Family
"If you are looking home insurance or life insurance they are the right agent."
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Debi Hurlbert

August 31, 2022

2  out of  5
rating by Debi Hurlbert
"After 40+ years of insurance coverage, very disappointed with a recent experience! Changed coverage and saved over $200!"
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Pamelia Bailey

May 31, 2022

5  out of  5
rating by Pamelia Bailey
"Able to answer my questions and solve any problems I had."
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In Divine Time.

February 27, 2022

1  out of  5
rating by In Divine Time.
"*WARNING WARNING WARNING*. To EVERY race that isn't Caucasian, State farm is a racist company that charge their customers between 500 to 1000 for a window replacement. The only time your deductible will be 0 to 100.00 is if you're white. Let the buyer beware."
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Denise Haga

December 9, 2021

5  out of  5
rating by Denise Haga
"Great insurance office for auto, home and life insurances. The agent and other employees are friendly and very knowledgeable in what the sell."
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Lillian Solomon

September 16, 2021

5  out of  5
rating by Lillian Solomon
"Best insurance agent"
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steven brown

July 30, 2021

5  out of  5
rating by steven brown
"Always friendly and. Helpful"
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nora piper

March 15, 2021

4  out of  5
rating by nora piper
"Very helpful"
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Dorian Dorian

December 31, 2020

1  out of  5
rating by Dorian Dorian
"Unethical behavior. Agent S...y states that I have feature X when I have not asked for it. I ask to remove services and these are not removed, meanwhile I keep getting charged. When I call to make a payment, which I make in full I am told that I have unpaid balances due...Impossible. No apologies nor refunds are issued. I do not know what my rate is, since they are constantly changing things around due to various nebulous reasons. I advise you to Keep your records and compare very well what you buy with what they give you. Why have I received within 6 months 4 sets of ID cards that are wrong? Who is changing my account?"
Profile photo of Guelmi Santana Espinosa

Guelmi Santana Espinosa

February 7, 2020

5  out of  5
rating by Guelmi Santana Espinosa
"Muy buen seguro y rápidos en el servicio"
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Marie Lafortune

January 12, 2020

5  out of  5
rating by Marie Lafortune
"Great place great service keep up the good work very helpful to the community"
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Joanne Goss

October 9, 2019

1  out of  5
rating by Joanne Goss
"28 years. Homeowners insurance, no help new policy with another company $400.00 a year lower same #'s. So long."
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Michael Porter

July 28, 2019

4  out of  5
rating by Michael Porter
"Great service"
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Lee Castilo

July 12, 2019

5  out of  5
rating by Lee Castilo
"Good service.Exelenct personal"
Profile photo of Laurielle Barcomb (Lala)

Laurielle Barcomb (Lala)

May 11, 2019

3  out of  5
rating by Laurielle Barcomb (Lala)
"A little hard to enter into the parking lot!!!"
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Jeanette Marlier

June 29, 2018

5  out of  5
rating by Jeanette Marlier
"Everyone in this office is very nice. Have both home and car with them. Would recommend mr. Gibbs."
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Brian Noell

June 28, 2018

5  out of  5
rating by Brian Noell
"Always awesome and professional service !"